Terms of Service

Acceptance of terms

By accessing or using Caelen ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using Caelen on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

Use of the service

You may use Caelen for lawful purposes only. You agree not to:

• Use the Service to store, share, or transmit illegal or harmful content.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Reverse-engineer, decompile, or otherwise attempt to extract source code.
• Resell, sublicense, or otherwise commercialize access to the Service without written consent.
• Use the Service in a way that degrades performance for other users (e.g., automated scraping).

Accounts & workspaces

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately through our contact page if you suspect unauthorized access. We are not liable for losses resulting from compromised credentials.

Each workspace owner is responsible for managing member access and ensuring that members comply with these terms.

Billing & payments

• Paid plans are billed monthly or annually in advance. All prices are in USD unless stated otherwise.
• Upgrades take effect immediately and are billed pro-rata. Downgrades take effect at the next renewal date.
• We offer a 14-day free trial for Pro — no credit card required.
• If payment fails, we will notify you and provide a 7-day grace period before downgrading your workspace to the Free plan.
• We do not offer refunds for partial billing periods, except where required by law.

Intellectual property

All intellectual property rights in the Caelen platform — including the software, design, and documentation — belong to Caelen. You retain full ownership of all content you create and store within your workspace. By using the Service, you grant Caelen a limited license to host and process your content solely to provide the Service.

Service availability

We aim for 99.9% uptime on paid plans. Planned maintenance will be communicated at least 48 hours in advance. We are not liable for downtime caused by third-party infrastructure failures, force majeure events, or factors outside our reasonable control.

Limitation of liability

To the maximum extent permitted by applicable law, Caelen shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of data or business interruption. Our total liability for any claim arising under these terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

Termination

You may close your account at any time from your workspace settings. We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation. Upon termination, your workspace data will be deleted within 30 days.

Governing law

These terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

Changes to these terms

We may update these terms from time to time. We will notify you of material changes at least 14 days before they take effect via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the revised terms.